Shipping Policy

Firstly, LuvMyFido expresses many thanks for shopping with us! We sincerely hope, you are having a great shopping experience

LuvMyFido stocks all its products hosted on the website and hence that helps us to deliver the products quicker to you. All the products ordered are hand checked thoroughly for all their components, manuals and functionality before they are dispatched. If requested, we can email pictures of your packaged order as well.

Shipping Rates for delivery (Non sale event times)

Canada Shipping

Economical Shipping for all provinces available on checkout.

Order Value (CAD before tax) Economical Shipping Rate for ON, QC
Order Value between $0.00 – $74.99 $7.00
Order Value greater than $74.99 and above Free Shipping
Order Value (CAD before tax) Economical Shipping Rate for SK, AB, MB, BC
Order Value between $00.00 – $74.99 $12.00
Order Value greater than $74.99 and above Free Shipping
Order Value (CAD before tax) Economical Shipping Rate for NB, NS, PEI
Order Value between $00.00 – $99.99 $15.00
Order Value greater than $99.99 and above Free Shipping
Order Value (CAD before tax) Economical Shipping Rate for NT, YT Economical Shipping Rate for NU, NL
Order Value less than $125.99 $20.00 $25.00
Order Value greater than $125.99 and above Free Shipping Free Shipping

USA Shipping

Dear U.S. friends,
As of May 2, 2025, the de minimis exemption, which allowed duty-free entry for shipments valued under $800, has now been suspended.

All our products though Designed in Canada, are now subject to 120% – 145% tariffs and additional customs procedures. As a result, you may notice adjustments in our pricing to reflect these increased operational costs.

We want you to know that we’re still actively working behind the scenes to figure out the best solution—one that’s a win-win for both of us. Our commitment to delivering high-quality, enriching products for your pups remains unchanged, and we truly appreciate your understanding and support during this transition.

We’re already absorbing a big part of these increased costs on our end because we truly value your support. However, if any customs duties or local taxes apply, they may still be the responsibility of the buyer. Please know that we’re doing our very best to find a middle ground through all of this—and we deeply appreciate your patience and understanding as we navigate these changes together.

Order Value (CAD before tax Economical Shipping Rate for USA Express Shipping Rate for USA
Order Value less than $125.99 $10.00 Kindly reach to us for a quote
Order Value greater than $125.99 and above Free Shipping

International Shipping

Yes! We ship all around the world too. Reach out to us Get in touch with us at orders@pawzndogz.ca and we shall help you ship your order.

Local Delivery

Free local delivery within a radius of 25 Km radius from Acton, Ontario

Please note, shipping prices may change during special sales events like Flash Sale, Black Friday Sale, Christmas Sales etc. and will be visible during check out.
As the snuffle mats will be heavily discounted for Sales events, free shipping may be temporarily paused. The free shipping will resume once the sales are over and the products return to their original pricing. We appreciate your understanding.

Tracking your order

  • All orders are delivered via registered couriers to ensure the safety of the order. The tracking number shall be shared with our buyers via email, once the shipping has been initiated.
  • All orders shall be shipped via one of the following carriers using economical shipping (5 – 7 business days) unless specially requested for Express:
      • UniUni
      • ICS Courier
      • Fedex
      • UPS
      • Purolator
      • Canpar etc.
  • The delivery times stated above, are estimated and may vary during the weekends and holiday seasons

Express / Expedited / Priority Shipping

For special requests of express / expedited / priority shipping, kindly send us an email or call us to discuss details

Pick Up

We provide free pick up as well. Kindly send us an email or text us in advance to coordinate the pick up

Order Concerns / Delivery Issues

  • Customer Service is of utmost importance to us! As part of our quality control measures, we always hand check our products thoroughly before shipping but sometimes things might not go as planned. Kindly reach out to us within 14 days of the expected delivery date in case you have any issues with your order and we shall jump in to resolve the issue.
  • Kindly ensure that you provide us with accurate shipping details during check out. We initiate the shipping process within 4 – 24 hours of placing the order. In case you have erroneously filled any of the delivery information, kindly write back to orders@luvmyfido.ca ASAP with the Order number / Invoice number to rectify the information.
  • We shall ship the order to the delivery address provided and we would not be able to make any changes to the shipping information, once a tracking number has been generated nor process refunds under such circumstances
  • We advise our customers to ensure the delivery location is safe from package loss / theft. LuvMyFido is not liable and accountable for incorrect shipping information provided at checkout or email / loss of package / package theft, after the courier company has marked the package as ‘Delivered’ on the order. We would not be able to investigate or issue refunds in such cases as well.

Please Note

  • All prices in the website are billed at CAD at check out
  • All order values mentioned in this policy are before taxes
  • All shipping rates mentioned are inclusive of taxes

CONTACT INFORMATION

Please feel free to reach out to us in case of any clarifications, we will be glad to sort them out for you.

Email :orders@luvmyfido.ca

Phone / Text: +1 647-205-5176