We totally understand, there could be times when the product you purchased may not be the right fit to your requirements. Also, as part of our quality control measures, we always hand check our products thoroughly before shipping but sometimes things might not go as planned.
Hence, we strive to make the return / refund / exchange process easy and hassle free for our customers. We believe, our exceptional service will definitely win your trust and confidence!
We sincerely advise our buyers to refer to the sizing of the snuffle mat, before they purchase a product in order to minimize the probability of a return and minimize losses like shipping costs at their end. We are glad to consult over the phone +1 647-205-5176 in case of any clarifications with respect to the sizing of collars, harnesses and apparel.
Returns for products can be initiated within 14 calendar days from the date of sale of the product.
process is as follows:
• Kindly email us at orders@luvmyfido.ca regarding the return
• All return cases shall be discussed on a case-to-case basis
•The product to be returned must be in new / unused condition, fit for resale
•The product should not be dirty and should be free of any fur / drool / dust
• Original tags, manual (if any) and packaging need to be returned along with the product
• We request the buyer to mail the product back to us via a trackable shipping service (UniUni, Intelcom Fedex, UPS etc.)
• The buyer will have to bear the shipping expenses and the tracking number needs to be shared with us as well on orders@luvmyfido.ca
• On receipt of the product, it shall be inspected and a confirmation email shall be sent confirming the eligibility for refund
• Refunds will be initiated within 1-2 business days of confirmation of refund
• Refunds would take 10-15 business days basis the mode of payment and the financial institution used
• A confirmation email will be sent out once the refund has been processed
All exchanges will be processed as a new order. The refund will be processed as per the process above for the previous order and a new order shall be placed for the exchange product, if the product is still available.
All order cancellations need to be initiated within 4 hours of placing the order post which the shipping would be initiated. Once the shipping has been initiated for the product, there would be no cancellations of orders and hence no refunds would be issued in such circumstances.
Please feel free to reach out to us in case of any clarifications, we will be glad to sort them out for you.
Email : luvmyfido.enrichment@gmail.com
Phone / Text: +1 647-205-5176
